Salesforce Experience Cloud

Formerly Salesforce Community Cloud

I've used Experience Cloud in several workspaces for mainly the same reasons - it allows us to give customers more power over their own day-to-day operations in a convenient and easy way. We can control security easily with permission sets and sharing groups. This allows us to set visibility so that only an agent or someone in their specific agency can see the customers they manage, and we can tailor the reporting by making things visible only to certain audiences on the website. (If you are a direct agent you might see a report versus just someone who supports your business but doesn't sell directly). We can provide them resources to learn and grow on their own by customizing the knowledge articles on our site, and at certain times of year we can make announcements really prominent on the home page. We can lessen the workload on our customer service teams by incorporating a chatbot that can answer basic questions, and can update our knowledge base constantly so that when someone searches, it pops up relevant resources so they can hopefully figure it out before having to enter in a case for our customer service reps.

We just implemented [Salesforce Experience Cloud (formerly Salesforce Community Cloud)] this year, and we are currently planning to initially use it as a customer portal where customers can log in to check status of their cases, search their company's cases, and link out to our already-existing help and community sites. Eventually, we plan to migrate our help center and community information into our experience as well. This is primarily used by our customer success team with input from marketing.

My organization is currently using Salesforce Experience Cloud (formerly Salesforce Community Cloud) to connect both our internal users and external users to our Salesforce environment. We use it for providing up to the minute updates, internal/external communication, quotations, review incoming inventory, place parts orders, place large orders, review and submitting warranty claims, viewing customers, and analytics.

The experience allows us to keep everything in one place, easy for new and old users.

We use Salesforce [Experience Cloud (formerly Salesforce Community Cloud)] to track student data, communication, and movement through the enrollment funnel. It is used by various departments across the organization.
It helps us to know which departments have been in touch with which prospective students. We're also able to manage an information funnel from inquiry through matriculation.

It is being used within a specific department. It allows us to streamline our sales process, and a basis of record on accounts, prospects, clients, deals closed and as well as historical metrics. I like it because of how intuitive and easy it can be to wrap my head around.

We use it to track customer interactions that we have as well as communicate with cross functional departments in order to support our customers. We also use it to sign people up for offers, remove offers, credit fees. Other departments use it for different things, but I’m only familiar with what customer service does.

The entire organization was using SalesForce Community Cloud but my experience was focused around the customer success department. Streamlined everything into one spot for our team to log our information and keep up with what was happening with our customers and partner ecosystem.

Community Cloud is being used by by our entire organization as well as our external users. This is where we maintain our knowledge base (FAQ) and our user support case management. Customer Support maintains the case management system. Marketing and Support manage the FAQ knowledge base. My team references the Community Cloud system to look up technical questions as well as cases opened by customers. Customers reference the Community Cloud system to look up technical questions as well. Customers also use the cases to manage their issues.

Salesforce is used by almost every department at my company including Sales, Customer Service, Billing, Accounts Receivable, and Provisioning. It really helps us to keep all notes and documents related to a customer in a common place where all departments can have access. It is also helpful for showing how specific billing accounts are related to each other with the hierarchy feature.

It's being used by the entire company and operating as a shared intranet space for employees to connect and see updates from the company and other employees in various departments around the organization. Employees automatically have it set as their home page and see it first thing when they open a new tab in their internet browser, prompting them to check out what's new.

Our team uses The Community cloud to facilitate a customer portal to allow users for self-service access. We've built in integrations and components that make this more user-friendly and allows the users to have access to a lot of their information around the clock to have proper planning and increase productivity.

Salesforce App Cloud is being used predominantly within Marketing and Sales. It is our single source of truth for all prospect engagements and customer management. As a sales rep, I rely on Salesforce daily to keep track of tasks relating to my accounts and to measure/improve my performance week to week.

We use it to allow members to communicate with each other regarding upcoming events, current topics and develop future ideas. It allows our large user base the ability to interact with each other and increases their engagement and gives them more incentive to repeatedly visit our website and live the brand. We also use it internally to manage issues and maintain customer satisfaction within the call center and other departments. It facilitates issue management and communication across different teams in the organization.

Our Sales Department uses Salesforce to keep track of our customer interactions. It's great to see what the other team members are accomplishing and track metrics that matter to our sales team.

It works on mobile platforms, making it easier to get things done when away from my desk as well as collaborate with colleagues on the go.

We use it for a department only. This department runs a state-wide resources and referral program. We use Salesforce Community Cloud to list health information/resources. Users can search for resources based on their needs. They can also read articles we post to educate themselves. They can also contact us from the community cloud and it connects to the service cloud to become a case our staff to respond to.

Salesforce Community Cloud was used as a self service portal for customers to review and update their information, view documents and statements that were available to them, communicate with staff via Chatter, and submit cases. It was the main customer facing site between the company and the customer.

Salesforce Community cloud is being used by the entire organisation in order to keep everything up-to-date. We make sure everyone is able to have insight in the data that gets passed on between the marketing department and the sales department. This tackles the problem of miscommunication and lack of information in meetings.

Salesforce Community Cloud is currently being used by our service team members. We are building our information knowledge base within the Salesforce Community Cloud to offer our service teams with immediate access to common answers.

Currently developing as a client facing portal, where clients can submit cases, interact with others, source knowledge articles, etc. It has not yet been released, we are continuing to work through getting it set up exactly how we want.